Terms and Condition

Terms & Conditions – Repairo Hub

Welcome to Repairo Hub. These Terms and Conditions (“Terms”) govern your use of our website, services, and repair solutions. By accessing our website or booking a service, you agree to follow the rules and responsibilities outlined here. Please read these Terms carefully, as they protect both you as a customer and us as a service provider.

1. Acceptance of Terms

• By using our website or booking a service, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.
• If you do not agree with these Terms, please discontinue using our services or website immediately.

2. Scope of Services

• Repairo Hub provides repair, maintenance, and installation services for home appliances, laptops, computers, mobile phones, and other household or office devices.
• Services may include on-site repair, pick-up & drop, or workshop-based repair depending on the nature of the problem.
• We aim to provide accurate diagnosis and professional repair, but service timelines may vary depending on spare part availability and complexity of the issue.

3. Booking & Confirmation

• Bookings can be made through our website, by phone, or directly at our service center.
• Customers must provide accurate information (name, contact number, address, device type, and issue description).
• Once a booking is made, our team will confirm availability and schedule a technician visit.

4. Service Inspection & Estimates

• An initial inspection may be required to identify the exact issue.
• After diagnosis, a cost estimate will be shared. No repair work will begin without customer approval.
• Estimates are subject to change if additional issues are found during the repair process.

5. Pricing & Payments

• Prices vary based on the type of appliance, parts required, and service complexity.
• We ensure transparent pricing — all costs will be discussed before the service begins.
• Payment methods include cash, card, and digital wallets.
• In some cases, advance payment or deposit may be required for spare part procurement.

6. Spare Parts & Materials

• Repairo Hub uses genuine or high-quality compatible spare parts.
• Availability of original brand-specific parts depends on the manufacturer’s supply.
• Customers will be informed about the type of part used (OEM or compatible) before installation.

7. Warranty & Service Guarantee

• Some services and spare parts may include a limited warranty.
• Warranty coverage and duration will be clearly stated on the invoice.
• Warranty does not cover:
• Damage caused by misuse, mishandling, or unauthorized repair.
• Normal wear and tear (batteries, screens, filters, etc.).
• Issues unrelated to the original repair.

8. Customer Responsibilities

• Customers must ensure safe and accessible working conditions for technicians.
• It is the customer’s responsibility to back up data before submitting electronic devices. Repairo Hub is not responsible for data loss during repair.
• Customers should disclose any previous repair history or modifications made to the device.

9. Limitations of Liability

Repairo Hub is committed to providing professional and reliable services. However, we are not liable for:

• Delays caused by part shortages or third-party suppliers.
• Pre-existing conditions in devices that were not disclosed.
• Data loss, file corruption, or software reinstallation needs.
• Damages caused after service completion due to mishandling.
• Our maximum liability is limited to the service fee paid by the customer.

10. Cancellation & Rescheduling

• Customers may cancel or reschedule appointments at least 24 hours in advance.
• If a cancellation occurs after technician dispatch, a visit fee may be charged.
• Repairo Hub reserves the right to reschedule or cancel appointments in case of emergencies, natural events, or technician unavailability.

11. Refunds & Returns

• Service charges are non-refundable once the repair is completed.
• Refunds may only apply in cases where services were not delivered as agreed or if a prepaid order for spare parts cannot be fulfilled.
• Replacement parts once installed cannot be returned unless they are defective under warranty.

12. Shipping of Devices (if applicable)

• If a device is shipped to our service center, the customer is responsible for safe packaging.
• Repairo Hub is not responsible for damage caused during transit by courier or third-party shipping providers.

13. Intellectual Property

• All text, graphics, logos, images, and content on this website are the property of Repairo Hub.
• Customers may not copy, modify, or distribute any website content without prior written consent.

14. Privacy & Data Protection

• We collect only essential customer information such as name, phone number, email, and address for service purposes.
• Your data will never be sold to third parties.
• For complete details, please review our Privacy Policy.

15. Third-Party Links

• Our website may include links to third-party sites for informational purposes.
• Repairo Hub is not responsible for the content, privacy, or services offered by external websites.

16. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• Any disputes will be handled under the jurisdiction of the courts located in [Your City/State].

17. Amendments & Updates

• Repairo Hub may update these Terms at any time to reflect service changes or legal updates.
• The latest version will always be available on our website.
• Continued use of our services after changes means you agree to the updated Terms.

18. Contact Information

For any questions or concerns about these Terms, you can contact us at:

📧 Email:info@repairohub.com